Hampson & Mealey Ltd
Domestic and Commercial Removal Terms and Conditions

These Terms and Conditions set out the rights and obligations of the remover (we-us-our) and the customer (you-your). These Terms and Conditions can only be changed with the prior written agreement of both the remover and the customer.

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In Clauses 9, 10, 12, 14 We limit or exclude OUR liability for loss and damage. We recommend YOU arrange insurance to cover YOUR goods.


1.0 Our quotation is an inclusive price. 


2.0 We reserve the right to amend the price stated in the quotation to take account of changes of circumstances which were not considered by the Customer when preparing our quotation. These changes must be confirmed to us in writing and issued to the Service Provider within a minimum of 5 working days before the Service provision date. Upon receipt of these changes an amended quotation will be provided to the Customer. Such circumstances may include the following:

2.1 We have to collect or deliver goods at your request to above ground and first floor and were not made aware of this at the time of quotation provision. 

2.2 If the property is an apartment/flat it is the responsibility of the customer to make sure the goods fit in the lifts of their building. Failure to inform Hampson & Mealey Ltd of any items that can not be transported via the lift, whether the customer has knowledge or not, additional charged will be incurred. 

2.3 Increased costs resulting from currency fluctuations or changes in taxation, freight charges or increased road fuel prices.

2.4 We provide any additional services.

2.5 We are requested to provide additional services not included in the quotation on the date of Service, including the collection and moving of extra goods.

2.6 Working Hours: Hampson & Mealey Ltd operates between the hours of 07:30 – 18:30. In the event your move runs past this time due to no fault of Hampson & Mealey Ltd – for example, but not limited to, receiving your property keys late, unloading your items late due to insufficient or incorrect packing by the customer, then Hampson & Mealey Ltd will take your items to our storage unit and re-deliver the next available day.

This will not occur on home removals which require the services of transport larger than a Luton van or moves cross county or national. These home removals are exempt due to their nature and our staff are required to complete delivery. In the event an issue occurs regarding a move of this type, please contact Hampson & Mealey Ltd as soon as possible so a solution can be arranged.

In the event your items are taken back to our storage unit and redelivery is scheduled, a fee will incur of;
1. An overnight storage fee,
2. Transport for your items to be re-delivered,
3. Wages for required staff for the day.

If the move is running past 18:30 due to a fault of Hampson & Mealey Ltd, our staff will work past this time to complete your move. Alternatively, we may place your items in overnight storage at no extra cost.

2.7 We are requested to provide additional services not included in the quotation, including the moving or storing of extra goods.

2.8 If the customer has to wait for key collection the day of removal, Hampson & Mealey must be informed prior to arrival. If not informed, additional charges may apply.

2.9 Or if there are subsequent customers on the day, it may not be possible to complete the move. If this occurs, full payment is still required.

2.10 We are unable to access the collection or delivery point, or such access is inadequate or inappropriate for our vehicles. If access is not possible then we may offer the alternative for you to hire at your expense a smaller alternative vehicle. It is the responsibility of the customer to arrange direct parking for the vehicle(s) supplied by Hampson & Mealey Ltd. If access is further away than the customer upon quotation supplied, additional charges will apply.

2.11 We have to pay parking or parking penalty charges. If the vehicles(s) supplied by Hampson & Mealey Ltd are forced to park on double or single yellow lines, the customer will be liable for any parking fines that may be occurred. Parking permits, restricted loading areas, etc., must be organised by the customer prior to arrival. Failure by the customer to do so will be classed as customer negligence with them being liable for any fines incurred by Hampson & Mealey Ltd during the service duration.

2.12 There are delays or events outside the control of Hampson & Mealey Ltd which increase the cost of resources required to complete the work.

2.13 We have to pay operational charges in order to carry out the services, which may be brought in at any time by the law and amended at any time. Such operational charges may include (but are not limited to) Low Emission Zone (LEZ) and Ultra Low Emission Zone (ULEZ) charges and congestion charges.

2.14 Our quotation does not constitute a contract and accordingly there is no contract between us until you have returned the Acceptance Form duly signed and dated and we have confirmed receipt of such form. The contract will then be on these Terms and Conditions.

Additional Work

3.0 Unless otherwise agreed by us in writing, we will not:

3.1 Dismantle or assemble any units including flatpack.

3.2 Disconnect, reconnect, dismantle, or reassemble any appliances, fixtures, or equipment.

3.3 Take up or remove fitted floor coverings.

3.4 Move any item or items which our staff reasonably believe they cannot move safely, whether due to its nature or position.

3.5 You are recommended to make arrangements for any such work to be provided for separately.

3.6 If you have requested and paid for a dismantling and/or reassembling service it is on the express understanding that as we are dealing with previously erected goods, whilst all care will be taken, we will not be liable for any damage, unless caused by our negligence.

3.7 If Hampson & Mealey Ltd has not provided a packing service, we are NOT liable for any fragile items or white goods that have been insufficiently protected (i.e., televisions which have not been packaged either with bubble wrap and/or in a TV box, mirror which have not been bubble wrapped, etc.).

3.8 Move items from a loft.

3.9 Move storage heaters or oil filled radiators unless they are dismantled and drained.

3.10 Dismantle or assemble garden furniture and equipment including, but not limited to: sheds, greenhouses, garden shelters, outdoor play equipment, and satellite dishes, or move paving slabs, planters, and the like.

3.11 Our staff are NOT authorised or qualified to carry out such work. We recommend that a properly qualified person is separately employed by you to carry out these services.  

3.12 We shall notify you in writing as soon as soon as possible if any of the Goods, are in our opinion hazardous to health, dirty or unhygienic or likely to attract vermin or pests and under what conditions we would be prepared to accept such good or whether we refuse to accept them. Should we refuse to accept the goods we will have no liability to you. If you submit such goods without our knowledge, we will make them available for your collection and if you do not collect them within 3 days written notification from us, we will dispose of any such goods found in the consignment. You agree to pay us charges, expenses, damages, legal costs, or penalties reasonably incurred by us in disposing of the goods.

3.13 If we are required to work after 18:30 pm due to delays outside of our control, all additional hours will be chargeable on a pro-rata basis.

3.14 Hampson & Mealey Ltd will not wait for weather to change unless the customer is willing to pay extra for waiting time. This will only occur if there is no subsequent customer.

Your Responsibilities

4.0 You MUST declare in writing to us the value of the goods being removed and/or stored.

4.1 You MUST arrange adequate insurance cover for the goods submitted for removal transit and/or storage, against all insurable risks as OUR liability is limited under clauses 10.0 and 10.1.

4.2 You MUST obtain at your own expense all permissions, consents, licenses, permits, or customs documents required for the removal of the goods. 

4.3 You MUST be present either personally or through an authorised representative during the collection and delivery process.

4.4 You MUST prior to our arrival:
- Have halls, stairs, and landings clear of items.
- Not have any loose sheets or blankets on the floor, as this is a trip hazard (self-adhesive sheeting may be permissible at discretion of personnel present).
- Have furniture empty ready to be moved (this may exclude drawers that can be removed from the furniture for transportation).
- Disconnect, drain, defrost, or clean any white goods. (washing machines, fridges, freezers, dishwashers, etc).
- Ensure that any animals have been removed from the premises or if this is not possible relocated to a space our team will not access. This is to protect both our staff and your animals.
- Ensure that any children on the premises are kept away from our team members and do not enter the property whilst the removal is taking place. This is to protect both our staff and your children. 
- Ensure that all domestic and garden appliances, including but not limited to washing machines, dish washers, hose pipes, petrol lawn mowers are clean and dry and have no residual fluid left in them.
- Have secured a place for our vehicle/s to park safely and load/unload safely.
- Have made sure all access points such as stairways, lifts, ramps, etc are clear and available to be used for your removal.

Failure to undertake these actions prior to the teams arrival may incur fees due to our staff being unable to enter the property until these actions have been implemented. 

4.5 You MUST Prepare and stabilize all appliances prior to their removal.

4.6 Where WE provide YOU with inventories, receipts, waybills, job sheets, or other relevant documents YOU will ensure that they are signed by YOU or YOUR authorised representative as confirmation of collection or delivery of the GOODS. 

4.7 Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.

4.8 You MUST Take reasonable precautions to prevent the unauthorised removal of goods not belonging to you and check that all your goods are duly removed.

4.9 You MUST provide proper protection for goods left unattended or in unoccupied premises.

4.10 If you have elected to pack yourself then all packing MUST be completed by the time of commencement of move. If this has not occurred and it adds unforeseen time to the move then extra charges will apply pro rata to the price quoted.

4.11 You MUST empty, defrost, and clean refrigerators and freezing equipment.

4.12 You MUST drain any washing machines and condensing tumble driers. If this has not occurred, Hampson & Mealey Ltd are not liable for any damage to both the items and the surrounding goods in the vehicle, resulting from the customers negligence to undertake this requirement.

4.13 In addition you MUST provide us with contact details during the removals process including during transit and/or storage of goods to the point of delivery.

4.14 We will NOT be liable for any loss, damage, cost, or additional expense that may occur as a result of your failure to fulfil these obligations unless by reason of our own negligence or breach of contract.

4.15 All white goods (including fridges, freezers, dishwashers, dryers, washing machines, etc) must be properly BUBBLE WRAPPED inside and out if you have not selected our packing service. Failure to do so will result in these specific goods NOT being covered by US OR OUR INSURANCE.

4.16 If we dismantle glass furniture, the price is to dismantle not to wrap; it is the customer’s responsibility to wrap any glass items that have been dismantled as we will not be responsible for any scratches or damage unless caused by us.

4.17 All televisions and multimedia equipment (including games consoles, set top boxes, speakers, etc) must be either in a box or have been protected with bubble wrap if you have not selected our packing service. Failure to do so will result in these specific goods NOT being covered by us or our insurance.

4.18 If you have decided not to have our team pack for you, you MUST ensure all items are packaged properly and all glass furniture (glass wardrobe doors, mirrors, pictures, etc), items of high value, and all items of a delicate nature are bubble-wrapped. If you do not do so this failure will result in these specific goods NOT being covered by us or our insurance.

4.19 All glassware, ornaments, ceramics, and artwork MUST be bubble wrapped or packaged with packing materials if you have not selected our packing service. Failure to do so will result in these specific goods NOT being covered by us or our insurance.

4.20 For the purposes of grip, we will only provide covers for large upholstery In Transit. If the customer wishes to provide their own covers prior to removal, despite our reason for not doing so, we will not be liable for damage caused to any property or furniture when moving large upholstery.


4.22 Other than by reason of our negligence or breach of contract, we will NOT be liable for any loss or damage, costs, or additional charges that may arise from failure to discharge these responsibilities.

Ownership of Goods

5.0 You MUST confirm to us that the goods being removed are your property or that you have the authority of the owner to enter into this contract in relation to the removal of the goods and storage thereof.

5.1 You undertake to indemnify us for any claims and keep us indemnified against any claims resulting from any breach by you of CLAUSE 5.

Excluded Goods

6.0 Unless previously agreed by us in writing by a director the following items are excluded from this contract and will not be removed.

6.1 Prohibited, stolen goods, drugs, pornographic material, potentially dangerous, damaging, or explosive items such as aerosols, paints, and firearms and/or ammunition. Also, gas in any form or bulk liquids including oils, fuels, and/or cleaning products.

6.2 Sentimental items, mobile telephones, portable media and computing devices, musical instruments, jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or collections of any similar kind.

6.3 Any goods likely to encourage vermin or other pests or to cause infestation or contamination.

6.4 Perishable items and/or those requiring a controlled environment or refrigerated or frozen food or drink.

6.5 Animals, birds, fish, or any livestock.

6.6 Goods requiring any licence or government consent for export or import, or any movement contemplated within the removal.

6.7 If we do agree to remove any such goods, we will not accept any liability for loss or damage unless we are negligent or in breach of contract. If you submit any such goods without our knowledge, we will make them available for collection and if you do not collect such goods within a reasonable time, we reserve the right to take further steps in relation to the disposal of any such goods. You must indemnify us against any additional charges, expenses, damages, costs, or claims incurred by us as a result.

6.8 We accept no liability for any garden furniture, pots, plants, etc due to the nature of weathering that can make such items unstable and brittle.

6.9 We accept no liability for weather damage to goods incurred when collecting or delivering. You must take reasonable steps to protect your items from the possibility of this class of damage.

Postponement and Cancellation

7.0 If this agreement is postponed or cancelled we may charge you depending on the amount of notice given. Our charges are as follows:

7.1 If you need to CANCEL this agreement you may be subject to charges depending on the amount of notice given.
- More than 5 working days before the booked date – no charge
- Between 1 and 5 working days before the booked date – 25% of quote value
- Less than 24 hours before the booked date – 50% of quote value
- After departure to your property – 100% of quote value

7.2 If you wish to POSTPONE your removal less than 72 hours prior to our removal we will charge 50% to cover costs incurred. If this occurs more than 72 hours prior to our arrival, the home removal will be postponed and the 50% fee will be deducted from the cost of removal once it has been completed (effectively a non-refundable deposit). Please see below for further explanation:
Less than 24 hours’ notice – 50% non-refundable deposit. If/when the removal takes place at a later date, only the remaining 50% of the quote is payable.
Less than 72 hours’ notice – 50% non-refundable deposit. If/when the removal takes place at a later date, only the remaining 50% of the quote is payable.
More than 72 hours’ notice – no charge if rebooked, 25% charge if cancelled.

7.3 For our purposes, ‘postpone’ means any rebooking within six weeks of the original date agreed. Date may only be altered once to be considered a postponement (i.e., you may not change the date every six weeks indefinitely). If, after SIX WEEKS the job has not been completed, it will be considered CANCELLED, and the above charges will apply.

7.4 For this purpose working days include Mondays to Fridays other than public holidays.

7.5 If cancellation is with more than 5 working days’ notice and a deposit has been paid and/or boxes delivered, then we will make a nominal charge to cover the cost of delivery/collection/cancellation.

7.6 If key exchange does not occur on the removal day before we have loaded but after our arrival, the removal will be treated as postponed. If this occurs after our arrival, we will make a nominal charge to cover the cost of this postponement. If this occurs prior to our arrival the home removal will be postponed and relocated to the next suitable date without further charge.

7.7 If key exchange does not happen on the removal day after we have loaded then we will arrange storage for your goods at your cost. We will then reorganise your redelivery at the same cost to you of the original booked move.


8.0 You MUST pay our charges on the day our team complete your home removal.

8.1 We accept cash or bank transfer payment ONLY on the booked day of removal services. This has to be paid once our team has unloaded our vehicles and completed your home removal.

8.2 We reserve the right to charge interest on overdue amounts.

8.3 Should any additional services be required on the date of removal; payment of these additional services will be required in full before these services are provided. Extra charges incurred on the date of removal services (those which were not declared a minimum of 5 days prior to the booked date, see Clause 2.0) will be charged on the booked date. This will be provided to you in writing on the booked date prior to the home removals start.

8.4 Payment terms may only be varied with our written agreement in advance.

8.5 We do NOT accept payment through Cheque, via PayPal, or via card reader.

Damage to premises

9.0 We shall only be liable for damage to premises caused by our negligence. This does not include instances where large furniture is moved through tight spaces. This will typically be made known to you if such a situation arises. Any damages to premises must be confirmed in writing to us within 3 days.

9.1 The Public Liability Cover has an excess of £500 for damage to third party property. The Customer is responsible for this amount in the event of any claim unless agreed otherwise.

Our Liability for Loss or Damage

10.0 We do not know the value of YOUR goods therefore WE limit OUR liability to a fixed limit per item. The amount of liability WE accept under this agreement is reflected in OUR charges for the work.

10.1 Hampson & Mealey Ltd offer goods in transit Insurance as standard for all customers who book with us. Our Liability is limited to the value of £10,000 per van. If we have not been made aware of the value of your goods (combined, and single items worth more than £500), we limit our liability to a fixed limit of £40 per item. Any relevant breach of contract on the part of the customer will nullify the obligations Hampson & Mealey has to honour the corresponding section of the contract. If items are not adequately packed, we will not be liable for any damages to such items.

10.2 In this respect an item is defined as any one article, suite, pair, set, complete case, package, carton, or other container. These limits may affect the quotation. We are NOT LIABLE FOR ITEMS OR BOXES you pack yourself.

10.3 Any underrepresentation of the total value of your goods more than 50% will be treated as a BREACH OF CONTRACT and will absolve us of any LIABILITY for your items.

10.4 Our liability for damaged goods operates via a repair then replace pathway. If the item can be restored to the state it was in before the damage occurred then repair of the good/s will be first attempted. If the good/s are unrepairable then a replacement on a ‘new for old’ basis will occur. This replacement will be of the same equivalent value of the good/s when originally purchased or attained if proper evidence is submitted to our Insurer (receipts, bank or credit card statement, gift receipt, etc). Evidence of this purchase price will need to be sent to our Customer Service Team at Hampsonmealey@outlook.com within 3 days of written notification of damage. If no evidence can be provided by the Customer, our Insurer will ascertain the value of the good/s at their own discretion.

10.5 We shall not be liable to the extent that loss or damage is caused or contributed to by moving goods under your express instructions against our advice and in a manner that is likely to cause damage.

10.6 You must notify us within 3 days as to any damage to premises and to goods for removal.

10.7 We shall not be liable for damage to flat pack units that we are asked to move in their completed state.

10.8 We shall not be liable for scuffs or other removal marks to soft furnishings, flooring, or mattresses that are not protected or that we have not been requested to supply and fit such coverings and protection to.

10.9 The Insurance Cover has an excess of £250 for each and every loss claimed. The customer is responsible for this amount in the event of any claim unless otherwise agreed.

Our Rights To Withhold Goods

11.0 We have a legal right to withhold goods until you have paid all our charges and other payments due under this contract. These include any charges that we have paid out on your behalf.

11.1 While we hold the goods and wait for payment you will be liable to pay all storage charges and other costs incurred as a result of withholding your goods and these terms and conditions will continue to apply.

Excluded Risks

12.0 We are NOT liable for the following:

12.1 Loss or damage to cars or other motor vehicles unless carried in an enclosed vehicle or trailer specifically constructed for the purpose.

12.2 Electrical and mechanical derangement, unless shown to be as a result of physical external damage to the item concerned (including white goods, media equipment, etc) or as a result of fire, flood, collision, or overturning of road vehicle or other conveyance.

12.3 Breakage, scratching, denting, chipping, staining, and tearing of items packed by you including trunks, suitcases, and the like unless reasonably attributed to physical damage to such items caused by collision or overturning of road vehicle or other conveyance. To reiterate and clarify self-packed items are not covered.

12.4 Missing items unless an inventory is supplied by you and approved by us prior to the move.

12.5 Loss or damage which occurs prior to collection or packing by us or after delivery or unpacking by us.

12.6 Loss or damage to jewellery, watches, trinkets, precious stones, precious metals, coins, money, deeds, bonds, securities, passports, and stamps or collections of a similar kind.

12.7 Loss or damage caused by wear and tear, general deterioration, warping or shrinkage, moth, or vermin unless it can be reasonably demonstrated that such loss or damage arose as a result of our actions or failings.

12.8 For electrical or machinal derangement to any appliance, instrument, clock, computer, or other equipment unless there is evidence of related damage.

12.9 Cleaning, repairing, or restoring unless WE arranged for the work to be carried out.

12.10 For any goods in wardrobes, drawers, or appliances (including shelves or drawers), or in a package, bundle, carton, case, or other container not both packed and unpacked by US.

12.11 Normal wear and tear, natural or gradual deterioration, leakage, or evaporation, or from perishable or unstable goods. This includes goods left within furniture or appliances.

12.12 For any goods which have a pre-existing defect or are inherently defective.

12.13 For any items referred to in Clause 6.

12.14 Any consequential loss, unless caused by our negligence.

12.15 Changes caused by atmospheric conditions such as dampness, mould, mildew, rusting, tarnishing, corrosion, or gradual deterioration unless directly linked to the ingress of water.

12.16 Loss or damage to refrigerated or frozen food and/or drink, plants, house plants, brittle objects, items with inherent defects howsoever caused and/or goods likely to encourage vermin and other pests to cause infection. Outdoor garden pots and containers are specifically excluded from any cover.

12.17 Prohibited or stolen goods, drugs, potentially dangerous, damaging, or explosive items including gas bottles, aerosols, paints, firearms, and/or ammunition.

12.18 Animals and their cages or tanks including pets, birds, or fish.

12.19 Mysterious disappearance of customer goods in transit unless evidence (inventory) can be provided to prove beyond reasonable doubt that the loss is solely attributable to the dishonest actions of an employee.

12.20 No employee of OURS shall be separately liable to you for any loss, damage, mis-delivery, errors, or omissions under the terms of this Agreement.

12.21 Where goods are handed out from store OUR liability will cease upon handing over the goods to YOU or YOUR authorised representative. (see Clause 14).

12.22 We will not be liable for any loss or damage caused by US or by any of OUR employees or agents in circumstances where:
a) there is no breach of this Agreement by US or by any of OUR employees or agents
b) such loss or damage is not a reasonably foreseeable result of any such breach.

12.23 If the value of your goods in store or in transit is, at the time of loss or damage, collectively of greater value than the value declared, then you will bear the equivalent proportion of the claim in the same ratio as the actual value exceeds the declared value.

12.24 Our liability is limited to the reasonable cost of repair and no claim will be considered in respect of any depreciation in value of any item as a result of such repair.

Delays In Transit

13.1 Unless specifically agreed all arrival and departure times are estimates only.

13.2 Other than by reason of OUR negligence or Breach of contract, WE will NOT be liable for delays in transit.

13.3 Customers should be aware that, given the nature of the industry, punctuality may not always be possible. Hampson & Mealey Ltd are not liable for any damages or compensation caused by delays. If a customer’s circumstance is particularly sensitive to time, it is advised that customers request an early booking and have everything in place for a smooth move (keys, access to property, etc.)

13.4 If through no fault of ours WE are unable to deliver YOUR goods, WE will put them into storage. The Agreement will then be fulfilled and any additional service(s), including storage and delivery, will be at YOUR expense.

Time Limit For Making a Claim

14.0 You MUST notify us of any loss or damage within 3 days of the collection of goods by you or their delivery by us to their destination unless we agree in writing to an extension of this time limit. If you fail to make a notification to us of such loss or damage within this time scale, we will not be liable.

14.1 All claims MUST be submitted in writing within 3 days of the collection of goods by you or their delivery by us to their destination unless we agree in writing to an extension of this time limit. Photographic evidence MUST also be provided with proof of purchase or ownership.

14.2 The insurance cover has an excess of £250 for each and every loss claimed. The CUSTOMER is responsible for this amount in the event of any claim unless otherwise agreed.

With holding or Disposal of the Goods

15.0 We have the right to withhold and/or ultimately dispose of some or all of the goods until you have paid our charges and any other monies due under this or any other agreement between us. This specifically applies to potential claims for loss or damage that are reported to us before the move is completed.

Route and Method

16.1 We have the right to choose the method and route by which to carry out the work and the location in respect of storage.

16.2 Unless it has been specifically agreed otherwise in writing in our QUOTATION, other space/volume/capacity on OUR vehicles and/or the container may be utilised for consignments of other customers.


16.0 We reserve the right to sub-contract part, or all of the work provided for under this agreement in which case these Terms and Conditions will continue to apply in full.

Applicable Law

17.0 Any dispute between us will be governed by the non-exclusive law and jurisdiction of the English and Scottish Courts. If you currently reside or are moving to a place outside the jurisdiction of the Courts of the United Kingdome, alternative laws or jurisdiction of local courts may apply subject to our written agreement prior to the work or services commencing.

Whole Agreement

18.0 The Company intends to rely upon the written terms set out here and on the other side of this document. If you require any changes, please make sure you ask for these to be put in writing. In that way, we can avoid any problems surrounding what the Company and you the Customer is expected to do.


19.0 We may terminate this contract on three months’ notice in writing or after three months following the quotation date. If you wish to terminate this agreement you must give at least 10 working days’ notice in writing.

19.1 You must give at least 10 working days’ notice to terminate this contract whilst your goods are in our storage in writing. You remain liable for charges for storage up to the date of release of the goods to you. You must arrange collection of goods or delivery within 3 days of our notification.

COVID-19 Update

20.0 The UK is experiencing increased risk from the coronavirus. The Government implemented specified measures to combat the spread of the virus. In the event that additional measures are put in to place which impact our ability to provide services to you (including but not limited to us having to suspend or cancel in full the services), or the virus otherwise affects our ability to fulfil your relocation, we will not be in a position to accept any liability for any losses that may arise, and we limit our liability accordingly. We are keeping the matter under careful review and will ensure that all customers are advised of any developments that may affect fulfilment of contracted services.

20.1 Restrictions have now been lifted in the UK. Current protocol for COVID-19 shall be applied in the instance a differing pandemic occurs.

Bed Bugs Update

21.0 If bed bugs are found in the premises or on items for removal, our team will immediately leave the property, remove all goods from our vehicles, and the full amount for the removal will be due IMMEDIATELY and the removal will NOT continue.

21.1 If bed bugs are found in the premises or items for removal and goods have been loaded into our vehicle/s, you are responsible for paying a fee for the deep cleaning and fumigation of our vehicle/s. This fee will be invoiced to you and payment is due within 5 working days.

Your Data

In signing our T&Cs you agree to us retaining data relating to you and/or your business with the express intention of using such data in our contractual dealings with yourselves.

Upon satisfactory conclusion of the contract all records and data will be held by us unless we receive express instructions from yourselves to the contrary.

At not point will any of this data/information be shared with any 3rd parties unless in express pursuance of the contract.

The signing of all Terms & Conditions and the Acceptance Form forms our contract. This is the end of the Terms & Conditions. 

Please Note: Any items which were not declared in the initial quotation will result in extra charges.
- Any items which were not declared in the initial quotation will result in extra charges.
- We do not accept passengers in any of our vehicles.
- Only the team members of Hampson & Mealey Ltd may access or enter our vehicles.