Terms & Conditions

Last updated: June 2026

1. General

These Terms and Conditions (“Terms”) govern all removal, storage, and packing services provided by Hampson & Mealey (“we”, “us”, “our”). By accepting a quotation or making a booking you agree to be bound by these Terms. These Terms are governed by the laws of England and Wales.

Contact: Unit 3 Holmefield Industrial Estate, Blackpool Road, Kirkham, PR4 2RE — 01772 283 818 — enquiries@hampsonmealey.co.uk

2. Quotations and Estimates

• All quotations are based on information provided by you at the time of survey or enquiry.
• Quotations are valid for 30 days from the date issued.
• We reserve the right to revise a quotation if the volume of goods, access conditions, parking arrangements, or other material circumstances differ from those described at the time of survey.
• Any verbal estimate is given in good faith but does not constitute a fixed price unless confirmed in writing.

3. Booking and Confirmation

• A booking is confirmed when you have accepted our quotation in writing (including by email) and we have confirmed availability.
• A deposit may be required to secure your booking date. The deposit amount will be stated on your quotation.
• Dates are subject to availability at the time of booking.

4. Payment

• The balance of the agreed price is due on or before the day of removal unless otherwise agreed in writing.
• We accept payment by bank transfer (BACS) or cash. Payment by other methods is at our discretion.
• We reserve the right to withhold delivery of goods until full payment has been received.
• Overdue invoices will accrue interest at 8% per annum above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998.

5. Cancellation and Postponement

If you cancel or postpone your booking the following charges apply, calculated from the date we receive written notice:

• More than 14 days before the removal date: deposit refunded less a £50 administration fee.
• 7–14 days before the removal date: 50% of the total agreed price.
• Less than 7 days before the removal date: 100% of the total agreed price.

We reserve the right to cancel a booking in exceptional circumstances (e.g. vehicle breakdown, severe weather). In such cases we will offer a full refund or an alternative date at your choice.

6. Your Obligations

• You are responsible for ensuring all goods are ready for loading at the agreed time.
• You must inform us in advance of any fragile, high-value, antique, or irreplaceable items so we can take appropriate care.
• You must not include hazardous, illegal, or prohibited items (flammable liquids, compressed gases, firearms, etc.) in any consignment.
• You must ensure clear vehicle access and adequate parking at both collection and delivery addresses. Any waiting time or parking charges incurred may be added to your final invoice.
• You are responsible for the disconnection and reconnection of appliances unless otherwise agreed.
• You must be present (or have an authorised representative present) at both collection and delivery.

7. Our Obligations

• We will carry out the removal with reasonable care and skill.
• We will bring sufficient staff and vehicles to carry out the job as surveyed or agreed.
• We will advise you of any foreseeable difficulty before or during the removal.

8. Liability and Insurance

• We carry goods-in-transit insurance. Please ask us for details of the cover limits before your booking.
• We are not liable for damage to goods that are not packed by us, or for damage to goods packed in unsuitable containers.
• We are not liable for pre-existing damage, items with concealed defects, or inherent vice.
• Items of exceptional value (jewellery, cash, documents, artwork, antiques, collectables) must be declared and separately insured. We accept no liability for undeclared high-value items.
• Our liability for any single item is limited to its current replacement value (like-for-like) unless a higher declared value has been agreed and an additional premium paid.
• We are not liable for any consequential or indirect losses (e.g. loss of business, additional accommodation costs) arising from delay or damage.
• Claims for loss or damage must be notified to us in writing within 7 days of delivery.

9. Self-Storage Terms

• Storage is provided on a monthly licence basis, not a tenancy. Access to the site does not confer any tenancy rights.
• A minimum of 14 days’ written notice is required to vacate your unit.
• Storage charges are payable monthly in advance.
• All goods are stored at the customer’s own risk. We strongly recommend you maintain your own contents insurance for stored goods.
• We reserve the right to refuse or restrict access to units where charges are overdue.
• Prohibited items in storage include: flammable or combustible substances, perishable goods, living plants or animals, illegal items, and any goods that may cause damage or nuisance.
• We reserve the right to access your unit in an emergency or if we have reasonable suspicion of prohibited items being stored.

10. Force Majeure

We are not liable for failure to perform our obligations where that failure results from circumstances beyond our reasonable control, including but not limited to severe weather, road closures, vehicle breakdown, pandemic restrictions, or industrial action. In such cases we will contact you as soon as reasonably possible to make alternative arrangements.

11. Complaints

We take all complaints seriously. Please raise any concern with us as soon as possible by emailing enquiries@hampsonmealey.co.uk or calling 01772 283 818. We aim to acknowledge all complaints within 2 working days and resolve them within 10 working days.

12. Governing Law

These Terms and any dispute arising from them are governed by the laws of England and Wales. Any disputes that cannot be resolved by agreement will be subject to the exclusive jurisdiction of the courts of England and Wales.