Insurance is important, but it is not a replacement for proper packing. A successful move is not one where a claim is made afterwards. A successful move is one where the goods arrive safely because the preparation was right before the vehicle left.

Insurance has conditions

Customers are sometimes surprised to learn that insurance does not cover every possible outcome. If a fragile item is placed unwrapped in a box with something heavy, the damage is not really a surprise. If an 85-inch television goes into a van without proper protection, it is being put at risk before the journey starts.

Flatpack furniture is another common issue. Many flatpack items are not designed to be moved repeatedly, dismantled and rebuilt multiple times. Even when a remover can dismantle and reassemble it, the material may not tolerate the process well.

Prevention beats blame

The best approach is not to argue about liability after the event. It is to prevent the problem in the first place. Strong boxes, proper wrapping, TV boxes, padding, labels and clear discussion about valuable items all help.

One of the best survey conversations we had was with a customer who openly said they had new furniture and did not want it marked. Because they told us that expectation clearly, we could plan extra wrapping for those items. That is how both sides avoid disappointment.

What customers should protect properly

  • Televisions and monitors
  • Glass, mirrors and pictures
  • Fragile ornaments and ceramics
  • Expensive furniture with delicate surfaces
  • Anything sentimental or difficult to replace

The level of execution you expect on moving day is best achieved by the level of preparation in packing, whether you do it yourself or ask us to provide packing as part of the service.

Related help

See why proper packing matters, packing crates for house moves and how to get an accurate removal quote.

FAQs

Are self-packed boxes insured?

Cover depends on the policy and the circumstances. Poorly packed fragile items are much harder to claim for.

Should TVs be boxed?

Yes. Large televisions should be protected properly with suitable wrapping and ideally a TV box.

Can flatpack furniture be moved?

It can often be moved, but it is more vulnerable than solid furniture and may not be covered in the same way.